Worth a box of chocolates
I'm in the middle of banging my head against the brick wall of Palm and Entourage 2008 completely ignoring each other, but my day has been brightened by the arrival of chocolates. I fixed a Parallels issue for a user last week, and since it was a personal machine (we limit ourselves to 15 minutes as a courtesy, if it's broke after that, it goes to the manufacturer) he was extra grateful. So, one box of Boehms (local Swiss-knockoff later) and the jokes begin. Because if you demand chocolate for services, the admin assistants will go down the hall to the vending machines for a candy bar, but the docs, they pony up for the good stuff. We're (IT) still deciding if we want to institute the email-for-chocolate system, or just use ninjas to go after annoying users. There are benefits to both systems, really.